At the login page, click “forgot your password” > insert your email > check the code sent to your email > set and confirm your new password > insert the code > password changed.

If you don’t receive the reset email within a few minutes, check your spam/junk folder. 

Multiple team members can be invited to join your business; however, once they receive the invite, they need to create a new account/password to get access into Kasha’s platform/join your business as a team member.

You should go to the Booking module > Settings > Notifications > set your notifications as you wish.

As initial troubleshooting steps, we recommend that you try:
Refresh the page.
Clearing the cache and cookies.
Try using a different web browser (Google Chrome and Edge would be ideal).
Opening a private window in any browser.

Google Chrome:  
1. Click the three dots in the top-right corner. 
2. Go to Settings > Privacy and security. 
3. Click Clear browsing data.
4. Choose Time range (select "All time" for a full clear).
5. Check Cookies and other site data and Cached images and files.
6. Click Clear data.

Microsoft Edge:
1. Click the three dots in the top-right corner.
2. Go to Settings > Privacy, search, and services.
3. Under Clear browsing data, click Choose what to clear.
4. Select Cookies and other site data and Cached images and files.
5. Click Clear now.  

Safari (macOS)
Option 1: Through Preferences
1. Open Safari.
2. Click Safari in the top menu bar → Settings (or Preferences on older versions).
3. Go to the Privacy tab.
4. Click Manage Website Data
5. Click Remove All → Confirm.

 Option 2: Full Cache Clearing (including browser cache)
1. In Safari, click Safari → Settings.
2. Go to the Advanced tab.
3. Check "Show Develop menu in menu bar".
4. From the top menu, click Develop → Empty Caches.  

Firefox (Windows/macOS/Linux)
1. Open Firefox. 2.      Click the menu button (☰) in the upper-right corner. 3.      Go to Settings. 4.      Select the Privacy & Security panel. 5.      Scroll to Cookies and Site Data. 6.      Click Clear Data… a.      Check Cookies and Site Data and Cached Web Content. 7.      Click Clear → Confirm.[AC1]   [AC1]@Liliia Kasian new content

Yes. When adding a client, choose between B2B (business) and B2C (individual). This helps keep your contacts organised.

If you have contacted us via Live Chat, your previous tickets will be displayed on the “chat” window. If you have contacted us via email, all the tickets will be attached to the mail history.

If your situation has become urgent and you need further support with your ticket, please feel free to contact our support team.

If you are contacting us via Live Chat, as soon as you start a conversation, click on the typing box then click on the “image” logo next to it to send an attachment. Via email, you can normally attach the file to the email and send to us.

Your ticket was automatically assigned to a different department because our system tries to send requests to the team that’s best suited to help. It’s meant to speed things up and get you the right support as quickly as possible.

Our support team aims to reply to your enquiry as soon as possible, either via phone, email or live chat.

Our support team should always be able to resolve most of the queries. If necessary, we will assign it to the relevant department accordingly.

Your submitted tickets can be viewed by you and the support team handling them. In some cases, other internal team members (like managers or admins) might also have access if they need to help out or oversee the issue. But don’t worry, access is limited to only those who need it to assist you.

Yes, file attachments are encrypted both during upload (in transit) and while they’re stored (at rest). This helps keep your information secure every step of the way.

We strictly adhere to GDPR guidelines when handling your data. Your ticketing information is securely stored and always protected. If you wish to have your data deleted, please contact our support team, and we’ll be happy to assist you.

If you used the live chat, open the chat window to view your history.

Usually 1-3 business days, depending on your bank.

Go to Money > Top-Up or Money > Send/Request, and follow the instructions.

Only you and the relevant support team. Attachments are encrypted for security.

We aim to respond as quickly as possible via chat, email, or phone, usually within a few hours.

Our system automatically routes tickets to the most relevant department to ensure faster, more accurate support.

There is no limit to the number of team members that can be added to your company; however, there is a cost for each seat, based on the subscription plan you choose.

Click on the “Scheduling” section then set your blocked time from the right-side menu.

Navigate to the "Tools" section and click on Permissions in the right-side menu.

Click on “Scheduling” section then set your closed periods time from the right-side menu.

Go to your calendar (in the left-side menu) then select the date and time that you want to book an appointment with your client.

Go to the "Tools" section, click on Team member in the menu on the right and click delete on the team member you want to remove.

Go to the "Tools" section, click on services in the menu on the right and click “create new service” button.

All your invoices will be displayed under the Invoice main page, whether they are sent, draft, pending or expired documents.

An invoice is a formal request for payment. It’s issued after goods or services have been provided (or are about to be, depending on the agreement). It includes the amount due, due date, and payment methods.

A quote (or quotation) is a document a seller provides to a potential buyer, showing the estimated price for goods or services before a sale takes place. It’s not a bill—just a price offer, often with an expiration date.

A proforma invoice is like a quote but formatted like an invoice. It outlines the intended sale details (like prices, quantities, and terms), usually sent before delivering goods or services. It’s not a final bill, but it helps with customs, pre-approvals, or internal processing.

On the main invoice page, locate the relevant invoice/quote or proforma and then click on the ‘status’ drop-down menu to change the status from sent to paid and vice versa.

All your client list will be displayed on the main page of the Client module.

You can go to the Client’s module and click “add new client” button.

You will need to provide first and last name, email and phone number if a B2C.
If your client is a B2B, then you will need the Business name instead of the name (along with email and phone number as well).

Yes, you can easily separate B2B from B2C when adding your clients.

You can do in both ways. Either by adding your clients manually or by uploading an Excel spreadsheet of your clients.

Your clients don’t need to be verified on Kasha’s system.

The processing time for a bank transfer usually depends on the bank and the type of transfer. In general, it can take 1–3 business days for the funds to show up in the recipient’s account. Some transfers might be quicker, especially if it’s between accounts at the same bank.

Navigate to Money → Top-Up → select the reason for topping up → copy and paste the reference and account details.

Navigate to Money → Send → follow the instructions.

Navigate to Money → Request → follow the instructions.